About Us

Clear information can make a considered skincare routine easier to build.

The Ordinary is a United States online destination for skincare serums, moisturizers, cleansers, and targeted formulas for hydration, texture, brightness, and barrier support. We organize skincare by practical concerns and routine steps so customers can compare options with less friction.

A Clearer Approach

Our goal is a calm, direct shopping experience centered on product details, usage information, and reliable service policies. We value useful product presentation, direct policies, and checkout information customers can review before ordering.

What Customers Can Expect

Our assortment reflects the categories shown across this storefront. Review the relevant product page, size or format, care or use information, included components, ingredients or materials where applicable, and available options before selecting an item.

Service Beyond Checkout

Every US order has free standard shipping with no minimum. Processing normally takes 1–2 business days, followed by approximately 4–6 business days in transit, with tracking after dispatch. Eligible items may be returned for any reason within 30 days after delivery using a free prepaid return label, and no restocking fee applies.

Contact The Ordinary at Support@Theordinarsy.shop or (540) 782-2077. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM, Central Time (America/Chicago).

Merchant Information

The Ordinary
Email: Support@Theordinarsy.shop
Phone: (540) 782-2077
Address: 679 Chamberlayne Pkwy, Richmond, VA 23220, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM, Central Time (America/Chicago).